The COO’s Playbook for Growing a Modern Marketing Agency

Publish Date: July 29, 2026
Written By: Gerald Huffman
Marketing Agency Growth: The COO Playbook for Scaling Featured Image

Everyone sees growth.

Very few people see what creates it.

At WebPulse, we’ve spent the last year helping businesses become more visible in ChatGPT, Google AI, Gemini, and other AI-powered search platforms. While much of our content focuses on strategy and AI visibility, this week’s conversation pulls back the curtain on something different—the systems behind the business itself.

In our latest interview, Gerald Huffman sits down with WebPulse COO Chris to discuss what it actually takes to build and scale a modern digital marketing company.

From Technology to Marketing

Chris brings nearly two decades of experience in technology, software, digital marketing, and business operations.

That background has shaped how WebPulse approaches growth—not through shortcuts, but through repeatable systems that improve every month.

Since joining the company, Chris has helped WebPulse double its monthly recurring revenue while continuing to refine the services clients receive.

The conversation explores how that happened.

Why SEO Is Changing Faster Than Ever

Traditional SEO is no longer the entire game.

Today’s businesses need to understand how AI search works alongside Google Search.

Chris explains why:

  • Google is becoming more AI-driven.
  • ChatGPT, Gemini, and Perplexity recommend businesses differently than traditional search engines.
  • Your website is still critical—but it’s only one piece of your digital footprint.

Understanding these changes is becoming essential for businesses that rely on online visibility.

Why Blogging Isn’t Enough

For years, companies were told to publish blog after blog and rankings would follow.

Today’s reality is much more nuanced.

Chris discusses why successful content now requires:

  • Clear messaging
  • Helpful answers
  • Authority within a niche
  • Consistency across platforms
  • Technical optimization

Content still matters—but only when it’s part of a larger strategy.

Systems Beat Guesswork

One of the biggest themes throughout the interview is systems.

Rather than chasing every new trend, WebPulse focuses on building repeatable processes that improve client results over time.

Topics include:

  • AI visibility
  • SEO
  • Conversion Rate Optimization (CRO)
  • Automation
  • Operational systems
  • Scaling without sacrificing quality

These systems don’t just help clients—they’ve helped WebPulse continue growing as well.

Advice for Business Owners

Chris also shares practical advice for entrepreneurs trying to grow in today’s rapidly changing environment.

Technology evolves quickly.

The businesses that succeed are usually the ones willing to adapt, test, improve, and build systems instead of relying on one-off tactics.

Watch the Full Conversation

If you’re interested in AI search, SEO, marketing, automation, or simply enjoy hearing how growing businesses operate behind the scenes, this interview is worth watching.

You’ll get an honest look at the thinking, systems, and strategies shaping WebPulse as we continue helping businesses become recommended, not just found, in the age of AI search.

Gerald Huffman

I’m the CEO of WebPulse, where we’ve been obsessing over websites and SEO for longer than I care to admit. These days my real job is big‑picture chaos management: steering the team, making bets, and deciding which “shiny new thing” in marketing is actually worth our time. Right now that obsession is AI visibility and AI search—the new era where your brand has to convince both people and machines it deserves to be seen. This is where I share my running commentary, half‑educated guesses, and occasionally correct predictions about where AI‑powered search is heading and how smart businesses can ride that wave instead of getting crushed by it.

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